FAQ - Your Frequently Asked Questions
Find here the answers to the most frequently asked questions about our products, their availability, our expertise and our solutions to support our customers and partners.
Our products
Where can I find your products?
Our products are available at various partner retailers and distribution networks. To find the nearest store or retailer carrying our products, please visit our "Where to buy our products" section or contact our team.
Do you offer products tailored to the specific needs of consumers?
Depending on your product range, some items may meet specific needs: nutritional characteristics, specific certifications, dietary preferences, or ingredient requirements. Find all the detailed information on our packaging and product sheets.
Where can I find your products?
Our products are available at various partner retailers and distribution networks. To find the nearest store or retailer carrying our products, please visit our "Where to buy our products" section or contact our team.
Do you offer products tailored to the specific needs of consumers?
Depending on your product range, some items may meet specific needs: nutritional characteristics, specific certifications, dietary preferences, or ingredient requirements. Find all the detailed information on our packaging and product sheets.
Food quality and safety
How do you guarantee the quality of your products?
Quality is at the heart of our approach. We implement rigorous controls at every stage of our activity, from sourcing to manufacturing to distribution, in order to guarantee safe, compliant and consistent products.
Do you ensure the traceability of your products?
Yes. We ensure complete traceability of our products to track their journey from the origin of the raw materials to their sale. This approach guarantees transparency, safety, and reliability.
Do you have any certifications or quality labels?
Depending on the products and markets concerned, we can rely on different certifications, labels or quality processes guaranteeing our commitment to food safety and performance.
Inélis is also recognized as a PME
What quality controls do you carry out?
Our teams carry out regular checks to verify product conformity, control of manufacturing processes and compliance with applicable regulatory requirements.
Where do your raw materials come from?
We select our suppliers and raw materials with high standards to guarantee the quality, consistency, and conformity of our products. We prioritize long-term partnerships with stakeholders who share our values.
Distribution and points of sale
How to become a distributor of your products?
Are you interested in offering our products within your network or point of sale? Our sales team is available to discuss your project and assist you in establishing a suitable partnership.
Are you looking for new distributors?
We are constantly expanding our network of partners to make our products accessible to as many people as possible. If you are a distributor, wholesaler, major retailer, or food industry professional, please contact us to discuss collaboration opportunities.
Do you work with large retailers (GMS)?
Yes, we collaborate with major retailers to offer our products to consumers in various store networks. Our presence in stores depends on the specific products, regions, and established commercial agreements.
Inélis is also recognized as a PME
Which retailers distribute your products?
Our products are available in several partner stores.
How can I list your products in my store?
Our sales team supports distributors and retailers wishing to integrate our products into their offerings. We analyze each request based on market needs, volumes, and the partner's specific constraints. Contact our team for more information.
What are the criteria for becoming a partner?
Each partnership is studied individually according to different criteria: commercial positioning, geographical area, logistical capacity, volumes envisaged and alignment with our development strategy.
Professionals and orders
Do you work with professionals?
Yes, we support various players in the food sector: distributors, wholesalers, specialist retailers, restaurants, manufacturers and other professionals looking for suitable solutions.
How to place a professional order?
Business orders can be fulfilled according to the terms agreed upon with our sales team. Contact us for personalized support and information tailored to your business.
What are your delivery times?
Our delivery times depend on the products, the quantities ordered, and the location of the delivery point. Our teams will work with you to offer a logistics solution tailored to your needs.
Do you offer sales support to your partners?
Yes. We support our partners in the development of our products through sales follow-up, tailored advice and regular exchanges to build a lasting relationship.
Export and international development
Are your products available for export?
Yes, we are expanding our international presence and supporting our export partners according to opportunities and target markets. Each project is analyzed to meet local specificities: regulations, logistics, volumes, commercial requirements, and consumer expectations.
Are you looking for international distributors?
We are open to collaborations with international importers, distributors, and partners wishing to expand our product range in their markets. Our team will assist you in developing and implementing a suitable export partnership.
Contact us now
Which countries do you serve?
Our international presence depends on established markets and partnerships. Contact us to discuss your needs and collaboration opportunities in your country.
Customer Service
I have a question about a product, who should I contact?
Our team is available to answer any questions you may have regarding our products, their availability, composition or use.
Contact us now
Report a problem with a product?
If you experience any issues with one of our products, please contact us and provide the information found on the packaging (product reference, batch number, best before date). Our team will promptly address your request.
How can I contact your company?
You can contact our teams via our contact form, by email, or by phone. We are here to listen to your requests.
